Luxury Express · Case study
Building a courier operation around ERPNext
- Location
- UAE, GCC
- Year
- 2025
- Project
- Ongoing
Luxury Express was preparing to launch a courier service and needed its operational systems ready before the first pickup.
We built a rider app, a customer portal, and an ERPNext backend to connect shipment bookings, deliveries, billing, and cash-on-delivery reconciliation.
The requirement
The business needed more than a shipment booking screen. Customers needed to create and track shipments. Riders needed to record pickups, deliveries, proof of delivery, and cash collected. The office needed those activities connected to billing and accounts.
These workflows had to be ready together for launch.
What we built
The rider app covered the work happening on the road: pickups, delivery updates, proof of delivery, and cash-on-delivery collection.
The customer portal handled shipment bookings, bulk uploads from Excel, and tracking. This gave customers a way to submit and follow their shipments without relying on the operations team for every update.
ERPNext connected the operational and financial processes, including rate cards, billing, cash-on-delivery reconciliation, driver payroll, and reporting.
What changed for the business
Luxury Express had a connected digital workflow in place for launch, covering the customer, the rider, and the office.
The first version of the rider app was delivered within weeks. The wider platform brought the shipment process and its financial records into a coordinated setup, with further development continuing as the operation grew.