Help built right into
your system.
Your accountant asks for help from the same screen she runs payroll on. Our agent picks it up, replies on the same thread, and a timer shows where it stands. No separate help site. No WhatsApp lost between family photos.
The Helpdesk
Every request and reply, in one place.
Your help history lives inside your ERP, next to everything else. Open requests, who's handling them, the timer, and the full chat. All on one screen.
Tickets
Manage and track your support requests.
We are experiencing issues with the Bug module on our production environment. Could you please look into this at the earliest?
Thanks for reaching out. I have picked up this ticket and am investigating. I will update you shortly.
Ticket Details
API Integration failed
People
Sarah J.
Stark Industries
Michael C.
Support Agent
What you get
What the help desk gives you.
Requests inside your ERP
No second login. No other website. Open the help desk from the same menu as your invoices and stock.
Talk to your agent directly
Every request has a live chat. You message the agent on it. They reply on the same thread. Nothing hides in an inbox.
See the timer
Response and fix timers run on their own, right next to each request. On time, paused, or late. No guessing.
Your plan, at a glance
Your support plan, go-live date, hours used, and renewal date sit on the dashboard. A reminder fires 15 days before it ends. Not after.
Ask for a call
Need a screen share? Click Meeting Request inside the request. The link comes back on the same thread.
Phone help when it's urgent
System down on a Sunday close? One click gets a real person on the line. Your request is already in front of them.
How it works
Three steps from problem to fixed.
Ask for help
Open the help desk in your ERP, write what's wrong, set how urgent it is, and send. Under a minute. No extra tabs.
We pick it up
A Dxbitz agent takes it and replies. Their name, the time, and the timer all show on the request from that moment.
Chat, fix, close
You go back and forth on the thread. Need a screen share? Ask for one. The request closes when it's fixed. The history stays for next time.
Yearly Support Plan
Pick the yearly plan that fits you.
Same simple price on all three plans. AED 500 base, plus hours at the plan's rate. Use the hours for anything you'd ask a consultant. Fixes, small changes, training, or a quick how-do-I question.
All prices exclude 5% VAT · Paid in full up front
Essential
30h / year/year · AED 3,675 incl. VAT
For smaller, settled setups. A safety net of hours on call when you need them.
- 30 support hours per year
- AED 100/hr for extra hours
- Small updates and server upkeep
- Twice-yearly system health check
- In-ERP help desk access
- Unused hours roll over on renewal
Standard
50h / year/year · AED 4,725 incl. VAT
What most clients pick. Enough hours for the steady stream of small changes, new-staff training, and the odd tweak. Without watching the clock.
- 50 support hours per year
- AED 80/hr for extra hours
- Small updates and server upkeep
- Twice-yearly system health check
- In-ERP help desk access
- Unused hours roll over on renewal
- Major version update (v15 → v16)NEW
Growth
80h / year/year · AED 6,825 incl. VAT
For firms adding parts, branches, or staff through the year. Where 50 hours would run out by month nine.
- 80 support hours per year
- AED 75/hr for extra hours
- Small updates and server upkeep
- Twice-yearly system health check
- In-ERP help desk access
- Unused hours roll over on renewal
- Major version update (v15 → v16)NEW
- UAE e-invoicing setupNEW
On-site visits and meetings have a 2-hour minimum. Extra hours beyond your plan are billed at the plan rate, with a 3-hour minimum per request. Roll-over applies on back-to-back renewal only.
FAQ
Common questions about support.
Is the help desk a separate tool or inside my ERP?
It sits inside your ERP. You open it from the same menu. No extra login. No website in another tab. No second password for your team to forget.
How is the yearly support plan priced?
Every plan uses the same formula. AED 500 fixed base, plus the plan hours at the plan's hourly rate. Essential: 30h x AED 100 + AED 500 = AED 3,500. Standard: 50h x AED 80 + AED 500 = AED 4,500. Growth: 80h x AED 75 + AED 500 = AED 6,500. All prices exclude 5% VAT.
What can the plan hours be used for?
Anything you'd ask a consultant for. Fixes, small changes, a training session for a new joiner, or a quick how-do-I question. On-site visits and meetings have a 2-hour minimum, since they take half a day out of someone's calendar.
What happens when my hours run out?
Anything past your plan gets billed at the same hourly rate, with a 3-hour minimum per request. We tell you before the next request starts eating into chargeable hours. Nothing creeps onto an invoice without your sign-off.
Do unused hours roll over?
Yes. Unused hours carry over into the next year as long as you renew without a gap. All three plans.
Can I request a video call through the system?
Yes. Every request has a Meeting Request button on the side panel. Click it and pick a slot. The agent picks up the same request on the call, so the full history is right there.
What happens when my plan is close to expiry?
A renewal banner shows on your dashboard 15 days before the end date. You also get a direct message from your account contact. So it's not only a system alert that can get scrolled past.
Ready to get started?
Stop running support over WhatsApp.
Move your help requests inside the ERP your team already uses. Every issue logged. Every chat in one place. Every timer in plain sight.